A hotel desk clerk is the personnel in the front office who is responsible for welcoming guests in a hotel. He or she is responsible for attending and serving guests in a courteous, efficient and pleasant manner, both face-to-face and on the phone. Nowadays there is huge demand for hotel desk clerks. If you want to secure a decent job in this field then you must excel in communicational as well as clerical skills.
Hotel desk clerk is the person, who is always in the public eye. In this article, I would like to provide you some questions that come up again and again in interviews for the post hotel desk clerk.
1. Tell us a bit about yourself?
It is a very general interview question. The interviewer is looking for a quick overview of your academics. The employer is not at all interested in your family, pets, or hobbies. Demonstrate your professional self in front of the interviewer. The best way to answer this is to give a brief description of your qualification so far, focusing on your specific achievements.
2. Please elaborate about the roles and responsibilities of a hotel desk clerk?
People at this post have to carry out numerous important roles and responsibilities. He or she has to look after check in, check out procedure, handle cash, assign rooms, register guests, determine credit, render bills, receive cash, credit payments and provide guest service.
3. Can you please tell us about your typing speed?
A clerk is thought to have a very good typing speed. On an average they are supposes to have a typing speed of 40 to 50 words per minute. Just make certain that you possess this speed. Else it will be very hard for you to be selected. One should practice very hard on typing speed.
4. According to you what are the most effective approaches in communication?
I think one should be humble, polite and friendly while talking to others. It is the most excellent way of communication according to me.
5. Why do you want to work for our hotel?
Well, this question needs a detail research of the respective hotel. Do your homework prior to the interview and spend some time online or at the library and make research about the respective hotel. Find out as much as you can, including products, size, income, reputation, image, management talent, people, skills, history, and philosophy of the related hotel.
Make sure you prepare these questions well before appearing in an interview.